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Pre-paid services..

PREMIUM SERVICES
$12,500pa

  • Full technical help, by phone or email.
  • 24/7 Remote and onsite support with 1hr response.
  • Maximum of 300hrs of free phone/email/remote support.
  • Maximum of 200hrs of free onsite support.

YOUR COVERED
$6,500pa

  • Full technical help, by phone or email.
  • 24/7 Remote and onsite support with 4hr response.
  • Maximum of 150hrs of free phone/email/remote support.
  • Maximum of 100hrs of free onsite support.

LIGHT SUPPORT
$3,500pa

  • Full technical help, by phone or email.
  • 24/7 Remote and onsite support with 24hr response.
  • Maximum of 75hrs of free phone/email/remote support.
  • Maximum of 50hrs of free onsite support.

Post-paid service..

SUPPORT
$0 membership

  • Onsite support billed at $55ph.
  • Technical phone support billed at $55ph.
  • No technical email support.
  • Non prioirty response time within 3 days.

Note: non-technical queries are not billed in any of the above.